Privacy Policy
Last updated: October 2026. This policy describes how Vuelvete Digital (“we,” “us”) handles information when you use vuelvetedigital.com or contact us. We keep this policy straightforward because you deserve clarity, not legalese.
Information we collect
Information you give us through our forms, checkout, or messages:
- Name, phone or WhatsApp number, and email address
- Business details you choose to share (for example, type of business, location, size, or the problem you want to solve)
- Your answers to the questions in our forms, and any messages or notes you include
- Your preferred way and time to be contacted, and whether you agreed to receive follow-up emails or text messages
- The date and time of calls you book with us
If you message us on WhatsApp: your WhatsApp number, your WhatsApp profile name, the messages you send and receive, and your answers to our automated assistant’s questions.
If you buy a program from us: your email, name, phone (if you give it), the amount, and the payment status. You enter your card details directly with Stripe, our payment processor; we do not receive or store your card number.
Collected automatically when you visit: your browser and device type, the approximate country our hosting provider detects from your connection, a scrambled (hashed) version of your IP address that we use to block automated spam, the page you came from, and the ad or link that brought you to us (for example, UTM parameters, campaign and ad identifiers, and Facebook’s click identifier).
We do not ask you to submit sensitive personal data (such as government ID numbers or health information) through this site.
How we use your information
We use the information we collect to:
- Respond to your inquiries and follow up about our services by WhatsApp, phone, or email
- Ask you a few questions about your interest through our automated WhatsApp assistant, so the right person on our team can follow up. You can ask to talk to a person at any time
- Schedule calls with you and send you the calendar invitation
- Process your purchase and give you access to the program you bought
- Send follow-up emails or text messages when you agreed to receive them. You can stop them at any time by using the unsubscribe link in our emails, replying STOP to a text message, or emailing us
- Deliver or discuss websites, CRM tools, and related digital work
- Measure which ads and pages work, and improve our website and how we communicate with visitors
- Prevent spam, fraud, and abuse of our forms and services
We do not sell your personal data
We do not sell, rent, or trade your personal information to third parties for their marketing. We share information only with the service providers described below, including Meta for measuring our own ads.
How we protect information
We use reasonable safeguards suited to a small business—such as secure hosting practices and limiting access to information—to protect data you share with us. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
Third-party services
We use these providers to run our site and services. Each one receives only what it needs for its part:
- Supabase and Vercel: our database and website hosting
- WhatsApp (Meta): we use the WhatsApp Business Platform and the WhatsApp Business app. Messages you exchange with us travel through WhatsApp
- Meta Pixel and Meta Conversions API: the Pixel records page visits. When you submit a form or make a purchase, we also send Meta your email, phone, name, and, in some cases, country, scrambled (hashed) before they are sent, together with your IP address, browser information, and Meta’s click and browser identifiers. Meta uses this to tell us which ads work
- Google Analytics: to understand how visitors use the site. We do not send it your contact details
- Microsoft Clarity: only on our /training page, to see how visitors use it (including session recordings). The checkout form is hidden from the recordings, and card details are entered in Stripe’s secure form, which Clarity cannot see
- Stripe: to process payments
- Resend: to send our emails
- Telnyx: to send and receive text messages (SMS) when you agreed to receive them
- Google Calendar: when you book a call, we create a calendar event with your name and email, and Google sends you the invitation
- Calendly: if you book a call through the scheduling link on our contact page
Those services have their own privacy terms. We encourage you to review them if you use those platforms.
Cookies
We use a cookie to remember which ad or link brought you to us (for 30 days), a sign-in cookie for customers who access a program they bought, and the cookies set by the Meta Pixel, Google Analytics, and, on /training, Microsoft Clarity. You can delete or block cookies in your browser settings.
Data Deletion Requests / Solicitudes de eliminación de datos
You can ask us to delete the personal information we hold about you, including information from your conversations with us on WhatsApp. Requests are reviewed and handled by a person on our team; deletion is not automatic.
How to make a request
Email hector@vuelvetedigital.com with the subject “Data Deletion Request”, or send a letter to the postal address under “Legal business information” below. Please include:
- Your name
- The WhatsApp or phone number you used with us, including the country code
- The email address you gave us, if you gave us one
- Whether you want all of your information deleted or only part of it
To make sure we only delete information at the request of the person it belongs to, we may ask you to confirm the request from that same WhatsApp number or email address. We will not ask for passwords, payment card numbers, or government ID documents.
What can be deleted
- WhatsApp conversation records: your number, your WhatsApp profile name, the messages exchanged with our automated assistant and our team, your answers to its questions, and our notes about the conversation
- Lead and request records: the name, email, WhatsApp number, answers, and ad or campaign information sent with our forms
- Call and appointment records, including the calendar event created for a call
- Copies in our internal notification emails and follow-up email records
- The conversation in the WhatsApp Business app we use to talk with you
How we handle it
We confirm that we received your request, verify it, and locate your information using your number and email address. We then delete it, or anonymize it by removing anything that identifies you, except for the information described below. Copies in backups are not used to restore your information, and they are erased as those backups expire.
What we may keep
- Purchase, payment, and invoice records that tax and accounting laws require us to keep, for as long as those laws require
- A minimal record of your number or email address marked “do not contact,” so that we can honor a request not to be contacted again
- Information we need to prevent fraud or abuse, to protect the security of our systems, or to establish or defend legal claims
- Technical logs that do not contain your number, your name, or the text of your messages
Messages stored on your own phone, and information that Meta (WhatsApp) processes as its own service, are governed by WhatsApp’s privacy policy. You can delete chats on your device yourself. We cannot delete them for you. If we keep any information, we will tell you what we kept and why.
When you will hear from us
We aim to confirm that we received your request within 5 business days and to complete it within 30 days of verifying it. If we need more time, we will tell you why and when to expect an answer. When we finish, we will reply by email (or by letter, if you wrote to us by mail), confirming what was deleted and anything we had to keep.
En español
Puedes pedirnos que eliminemos los datos personales que tenemos sobre ti, incluidos los de tus conversaciones con nosotros por WhatsApp. Una persona de nuestro equipo revisa y atiende cada solicitud; la eliminación no es automática.
Cómo solicitarlo: escribe a hector@vuelvetedigital.com con el asunto «Solicitud de eliminación de datos», o envía una carta a la dirección postal que aparece abajo. Incluye tu nombre, el número de WhatsApp o teléfono que usaste con nosotros (con código de país), el correo que nos diste, si nos diste uno, y si quieres eliminar todos tus datos o solo una parte. Para asegurarnos de que la solicitud viene de la persona dueña de los datos, podemos pedirte que la confirmes desde ese mismo número de WhatsApp o correo. Nunca te pediremos contraseñas, números de tarjeta ni documentos de identidad.
Qué podemos eliminar: tus conversaciones de WhatsApp (tu número, tu nombre de perfil, los mensajes con nuestro asistente automático y con nuestro equipo, tus respuestas y nuestras notas); tus registros como prospecto (nombre, correo, WhatsApp, respuestas y datos del anuncio o campaña); tus citas y llamadas, incluido el evento de calendario; las copias en nuestros correos internos de aviso y de seguimiento; y la conversación en la app WhatsApp Business que usamos contigo.
Cómo lo hacemos: confirmamos que recibimos tu solicitud, la verificamos y localizamos tus datos con tu número y tu correo. Después los eliminamos o los anonimizamos (quitamos todo lo que te identifica), salvo lo que se indica a continuación. Las copias de respaldo no se usan para recuperar tus datos y se borran cuando esos respaldos caducan.
Qué podríamos conservar: los registros de compras, pagos y facturas que las leyes fiscales y contables nos obligan a guardar, durante el tiempo que exijan; un registro mínimo de tu número o correo marcado como «no contactar», para respetar tu decisión de no recibir más mensajes; la información necesaria para prevenir fraudes o abusos, proteger la seguridad de nuestros sistemas o ejercer o defender reclamaciones legales; y registros técnicos que no contienen tu número, tu nombre ni el texto de tus mensajes. Los mensajes guardados en tu propio teléfono y la información que Meta (WhatsApp) trata como servicio propio se rigen por la política de privacidad de WhatsApp. Tú puedes borrar los chats de tu dispositivo; nosotros no podemos borrarlos por ti. Si conservamos algún dato, te diremos cuál y por qué.
Cuándo te responderemos: procuramos confirmar que recibimos tu solicitud en un plazo de 5 días hábiles y completarla en un máximo de 30 días desde que la verificamos. Si necesitamos más tiempo, te diremos por qué y cuándo tendrás respuesta. Al terminar, te responderemos por correo (o por carta, si nos escribiste por correo postal) para confirmarte qué se eliminó y qué tuvimos que conservar.
Children’s privacy
Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site after changes means you accept the updated policy.
Contact us
Questions about this policy or your information? Reach out:
Vuelvete Digital
Moreno Valley, California, United States
Phone: (951) 446-7518
Email: hector@vuelvetedigital.com
Legal business information
California Trading Company LLC14190 Blue Ribbon Ln
Moreno Valley, CA 92555
United States